Below are commonly asked questions about business rates. If your query isn't answered here please email us.
Q. How do we notify you of a move?
Q. How do we apply for small business rate relief?
Q. How do we apply for retail discount relief?
Please download the application form or read the guidance about applying for retail discount relief.
Q. How do we apply for empty property relief?
Q. How do we set up a Direct Debit instruction?
If you only need one signatory to set up the instruction - please ring us on 01480 388030 with your bank details ready.
If you need more than one signatory to set up the instruction - please download the Direct Debit instruction form. You can scan the form and email it to us or post it to the address on the bottom of the instruction.
Q. How do we make a payment, if not Direct Debit?
You can find alternative payment details on the Payments page.
Q. How do we appeal against the rateable value?
Every non-domestic property has a rateable value, which is set by the Valuation Office Agency (VOA), part of HMRC, unless it is exempt from rating - for example, churches, farm buildings and buildings used for training or the welfare of disabled people.
You can check the rateable value on the VOA's website and also find details on how to appeal your rating.
Q. How do we find out what will happen if we don't pay our bill?
Go to the Business Rates Recovery page to find details of the recovery process.