Staff within the department are mainly working from home. However, we are doing our best to ensure the service is running as efficiently as possible.

Yes. At present, we are unable to accept paper copies of planning applications. Planning applications must be submitted via the Planning Portal. Please ensure that all the correct forms and information are included or your application may be delayed. 

Our Planning Service (Development Management) is currently experiencing extremely high demand. If you are struggling to get through to this line please email with the reference number of your application and/or a summary of your query in the subject line. Your query will be redirected for a staff member to deal with at the earliest opportunity.

If your query relates to a planning matter and where the information you are looking for is available on our Public Access system or on another online platform, we strongly encourage you to use these resources.  

For all other unavoidable officer contact we suggest you use email. If you do not know the planning officer’s contact details, please email and we will forward your request to the relevant officer.

Site visits have resumed subject to COVID-19 guidance.

Due to current workloads we have taken the decision to temporarily suspend our discretionary pre-application advice service to enable us to prioritise the processing of current planning applications. This will run until the end of summer 2022 (period subject to review). During this time, we recommend you seek advice from an independent planning agent to assist you or proceed directly to submitting a planning application.


We do understand the significance of the decision that we have taken, but we will review the suspension of the service at the earliest opportunity. For those pre-application enquiries already received and with officers, we will endeavour to provide concise responses to these as soon as possible.

We will still accept pre-application enquiries for strategic/complex developments to be agreed on a case-by-case basis.