We’re improving the way you make card payments to the council.
These changes mean your card details will now be handled more securely and you won’t need to read them out to a member of staff.
What this means for you
When you call us to make a payment:
If you’re speaking to the Contact Centre
You will now have two secure options:
1. Enter your card details using your phone keypad
You’ll stay on the call, but the payment system will take over securely.
No one at the council will hear or see your card number.
2. Receive a secure payment link
If you prefer, the advisor can send you a payment link by text message or email. You can open the link and complete the payment on your own device while still on the call.
If you’re speaking to council staff outside the Contact Centre
These teams will use the second option:
- A secure payment link sent to you by text or email
This allows you to enter your card details privately and securely on your own device.
Why we’re making these changes
We’re removing the old process where customers read their card numbers out over the phone. This helps make payments as secure and private as possible.
Your card details will no longer be heard, written down or handled directly by council staff.
If you have any questions
Our advisors will be happy to explain the new process when you call.