At the end of 2020 Huntingdonshire District Council's Operations Division and the council’s Shared ICT Service completed the first stage of a project to enable residents to register service requests online via electronic forms, which are then immediately directed to a team member on the ground.
The work has been completed in partnership with South Cambridgeshire District Council and Cambridge City Council to achieve economies of scale.
After the completion of the online form on the HDC website, a service request is transferred directly to the right team for action in priority order. The team members have mobile or in-cab devices which show the priority of the issue, location and track the completion of the request. The solution directs drivers on rounds and to requests, records progress during the day and enables bins not left out, contaminated recycling or other issues to be recorded.
The technology has been fully implemented within the street cleansing and recycling and waste collection services. This will shorten the time taken to manage service requests by up to 48 hours. The technology will be rolled out to grounds maintenance during 2021.
The project uses the latest technology, eliminating ‘pen and paper’ and manual processes to deliver more efficient and effective services to Huntingdonshire residents.
Executive Councillor for Operations and Environment, Cllr Marge Beuttell said: "I am sure all residents will join me in thanking the operations service for keeping the things we need going during this pandemic.
Whilst doing this the team have continued to develop their services to incorporate this new technology which will provide a quicker and better level of service to our residents as well as providing information which can be used to improve service delivery."