Benefits
The Benefits Section is here to administer the Housing and Council Tax Benefits scheme for the people of Huntingdonshire.
We aim to:
- Provide a quality Benefits service for Housing and Council Tax Benefits in accordance with legislative requirements, which aims to be responsive to the needs of its customers, both internal and external, and ensure correct information is used for assessment of entitlement.
- Visit customers to assist with their benefit claims and ensure correct information is used for assessment of entitlement.
- Consider paying Discretionary Housing Payments to help those people who do not receive full Housing or Council Tax Benefit where appropriate.
- Prevent & detect fraud in Housing and Council Tax Benefit and promote fraud awareness and our anti-fraud strategy.
- Collect Housing Benefit overpayments in accordance with our Debt Recovery Strategy and Overpayment Policy.
- Liaise effectively with internal and external customers, including The Pensions Service, The Department for Work and Pensions (DWP) and Rent Service.
- Maintain confidentiality for all within Data Protection rules.
These aims and objectives have been approved by our elected members. An overview of our policies and strategies are available opposite.
How to contact us:
Customer Service Centre, Pathfinder House, St Mary’s Street, Huntingdon.
Drop in and talk to our helpful staff about your claim or benefit questions.
Or you can contact us on:
Tel 01480 388308
or email us - use the link in Related Information.
Local Customer Service Centres
St Neots
Customer Service Centre, The Civic Centre, The Priory, St Neots.
Opening times -
Monday to Thursday 9.00 am to 13.00pm and 14.00pm to 17.00pm
Friday 9.00am to 13.00pm and 14.00pm to 16.30pm
A Benefit Officer is available at St Neots every Monday and Thursday morning to help with your benefit enquiries.
St Ives
St Ives Town Hall Market Square
A Benefit Officer is present every Monday (excluding Bank Holidays) between 9.00am to 13.00pm & 14.00 pm to 16.30pm to help with your benefit enquiries.
Yaxley
Yaxley Community Information Project, Unit 7, The Broadway Shopping Centre, Yaxley.
Opening times -
Wednesday & Friday 9.00am to 12.30pm and 13.00pm to 16.30pm
A Benefit Officer is present to help with your enquiries on the 2nd and 4th Thursday of each month.
Ramsey
Ramsey Library, 25 Great Whyte, Ramsey
Normal opening hours are:
Tuesday and Thursday 9:00am to 12:30pm and 1pm to 4:30pm
A Benefit Officer is present to help with your enquiries on the 1st and 3rd Thursday of each month.
Home Visits
If you cannot get to see us and you are elderly or disabled we do have Visiting Officers who will come out to help you. Please contact us if you want a home visit.